Frequently Asked Questions

  • Made to order gowns take between 3-6 months from the initial appointment to completion, whilst couture can take between 9-12 months.

  • Yes – Please enquire via our contact page here if you have a shorter lead time, as we may be able to accommodate with an additional rush fee.

  • We would be delighted to welcome you and a maximum of two guests to your fitting. Please bring your wedding shoes or some of a similar height where possible. Eden also recommends bringing the correct style of underwear to your appointment that will closely resemble the style you plan to wear on your wedding day for fitting purposes.

  • For couture and made-to-order gowns, the design stages of your dress will be clearly outlined upon consultation. Aligning with Eden Keshia’s bespoke ethos, Eden and the team are able to design exclusively for you and craft a gown that is entirely tailored. Due to the labour-intensive nature of this design ethos, key interval dates will be agreed and any amendments made after these dates will be chargeable and at the atelier’s discretion.

  • Made-to-order is a gown from one of Eden’s collections that is crafted to your sizing. Made-to-order pieces are available with small personalisations and tweaks, whereas couture orders are designed, and engineered exclusively for you, and engineered perfectly to your silhouette from scratch. Read more about our Made-to-Order process here and our Couture process here

  • Eden is able to accommodate couture requests through a series of virtual appointments and fittings with a local tailor. Read more about remote options for couture gowns here.

  • Yes - Gowns will be shipped using a reliable and fully tracked and insured shipping service.

  • Yes – we ship worldwide. Please enquire via our contact page here to request a shipping quote.

  • Eden Keshia pieces are available directly from our ateliers and from a small number of exclusive stockists and trunk shows. Subscribe to Eden’s Journal to be kept in the loop for upcoming events and explore our list of stockists here.

  • Yes! Eden champions the extension of a garment’s life cycle, and would be delighted to re-imagine your gown into a new piece to be worn and treasured. Please see our Aftercare page here for more information.

  • The ateliers operate as showrooms and working studios, available to the public by appointment only. See our booking page here for our atelier locations.

Have all your questions been answered? If not, please enquire via our contact page here, and we’ll be happy to assist with any further queries.

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